High-Speed Internet

Get Connected

Shentel's High-Speed Internet delivers speeds up to 180× faster than 56K dial-up!

Surf the Internet and talk on the phone at the same time—no more missed calls
Save Money—remove second line dedicated to dial-up
Download pictures, music and large attachments instantly
Hop on the Internet any time—no waiting to connect

Call 1-800-SHENTEL, Opt. 1 to sign up for High-Speed Internet service.

Service is available to customers residing in the Shenandoah Telephone Company Service area. Please go to the Requirements page to review more detailed information on qualification and installation requirements.

DSL Packages

DSL Package	Data RateDownstream/Upstream	Month to Month Price	1 Year Contract¹
		$99 Install Fee $99 Modem	$49 Install Fee Free Modem
768 Kbps	768k / 512k	$39.95	$29.95
1.5 Mbps	1.5M / 512k	$44.95	$34.95
3.0 Mbps²	3.0M / 768k	$59.95	$39.95
5.0 Mbps²	5.0M / 768k	$69.95	$49.95
10.0 Mbps²	10.0M / 768k	$79.95	$59.95

¹Early termination fee of $150 applies. ²Not available in all areas.

Note: A hub, switch, or router is needed if connecting more than one PC. Shentel does not supply this equipment. The re-sale of High-Speed Internet service is prohibited.

Shentel DSL packages include:

Five e-mail addresses
5 MB of personal web space

As part of the set-up, Shentel will assist the customer in configuring a single PC to operate with the DSL modem. Network set-ups or multiple PC configurations are not included. If networking services are required, please refer to High-Speed Requirements for companies that can offer further assistance.

Shentel also offers customers the option to self-install DSL. The self-install kit is mailed to customers or can be picked up at the Customer Service Building at 106 S. Main Street in Edinburg. The kit comes with a handbook and a CD with easy step-by-step instructions. Self installation and the self installation kit are offered free of charge.

Maintenance Charges

While Shentel does offer around-the-clock support for DSL service, users may experience a charge for support depending on the source of the problem and the time of day the problem is identified and corrected. Please see the chart below for an explanation of our maintenance charges.

Note: Maintenance and billing of High-Speed Internet service is the responsibility of Shenandoah Telephone Company while the Internet portion of the service is responsibility of ShenTel Service Company.

Trouble with DSL service, includes rental modem or modem under warranty	Charges During Normal Working Hours	Charges After Hours
If a technician is required to go to your home or business.	No Charge	$23.75 per hour, 2 hour minimum
Telephone technical support.	No Charge	$13.00 for the first 15 min, $6.00 each add'l 15 min.

Trouble with Internet	Charges During Normal Working Hours	Charges After Hours
If a technician is required to go to your home or business.	No Charge	$56.25 per hour, 2 hour minimum
Telephone technical support.	No Charge	$18.75 each 15 min.

Trouble with customer equipment (such as PC, software, customer owned modem)	Charges During Normal Working Hours	Charges After Hours
If a technician is required to go to your home or business inside Shenandoah County.	$37.50 for the first 15 min., $18.75 each add'l 15 min.	$112.00 per hour, 2 hour minimum
If a technician is required to go to your home or business outside Shenandoah County.	$56.25 for the first 15 min., $18.75 each add'l 15 min.	N/A
Telephone technical support.	$18.75 each 15 min.	$28.00 each add'l 15 min.

More Information