Technical Support

We Are Here to Assist You

Please read our Frequently Asked Questions to resolve common issues.

Troubleshooting – Checking Settings

Shentel Internet offers technical support 8 a.m. – 11 p.m., 7 days a week. Between the hours of 11pm and 7am, customers will still have the ability to speak with an operator to report any issue they are having. Any issues reported during off hours will be handled the following day. When calling during off hours please remember to provide your Account Number, Name, Phone number, Location, and a description of the issue you are having.

How to Contact Us:

Customer Comments, Questions, & Support Form

E-Mail

Please include your billing name, phone number, and detailed description of problem, question, or service request.

Telephone

Mailing Address

Customer Service Location

Hours of Operation

Billing/Service

Or visit:
Monday – Friday: 8 a.m. – 5 p.m.

Technical Support

Shentel Internet users agree to abide by our Terms of Service and Acceptable Use Policy along with our Simultaneous Use Policy.