Miss Utility

Call Before You Dig

Before digging on any property, you should call Miss Utility.

The Miss Utility system is a computerized information service functioning in Shenandoah Telephone Company's service area to provide information to member utility companies. This information contains the location of any type of excavating, boring, pile driving, blasting, digging, etc., in the utilities' service area.

After Miss Utility is contacted by the customer or builder/contractor, the information on the work area is delivered by computer to the affected utilities. The only operation performed by the Miss Utility Center is the taking of information from the caller and referring it to Shenandoah Telephone Company and/or other utility companies.

Note: For location of underground telephone lines, call 48 hours before you dig.

Contact Miss Utility at 800-552-7001

Hours:

Normal Operating Hours
Monday-Friday: 7 a.m. - 5 p.m.
Call at least 48 hours in advance, excluding weekends and holidays.

Emergency Hours
Monday - Friday: 5 p.m. - 7 a.m.
After-hour service for Saturdays, Sundays, and holidays is available 24 hours.

When calling Miss Utility, please have the following information ready.

• Daytime telephone number.
• First and last name of person calling.
• Company.
• Company address.
• Alternate contact name.
• Alternate contact telephone number.
• Begin date if other than 48 hours notice.
• Will explosives be used?
• Type of work being done.
• Who the work is being done for?
• State.
• County.
• City/place.
• Address.
• Nearest intersecting street.
• Work location. Please give detailed information for locating the area.
  • Distance.
  • Direction.
  • Which side of street?
  • Subdivision or area.

Important Information About Line Damage

If you discover a utility line that is damaged, use extreme caution because the line may contain live current.

• Do not try to repair it.
• Do not try to hide the damage.
• Call the Miss Utility Center right away to have the lines re-located.
• Call your utility company and notify them of the damage immediately.