Services
Local Telephone Options
Shenandoah Telephone Company offers various types of telecommunications products
and services to our residential and business customers. For your convenience, we
offer equipment lease options and a customer-friendly environment when ordering
or making changes to your service.
If you have further questions about the company or services, please call
984-5224 or 800-743-6835, Opt. 1 and speak to a customer service representative.
Telephone Service Rates
Shenandoah Telephone Company currently offers three types of basic telephone
service for residences and businesses, plus Centrex service for business owners.
These offerings enable our customers to choose a local service plan to more
closely match their service needs. Usage-based local calling plans are optional
and could result in lower monthly service rates for certain customers.
The basic types of telephone services available are:
-
Premium Service
Premium Service allows you to make as many calls as you wish within the
local calling area for a fixed monthly charge.
| Type of Service |
Monthly Rate |
| Residence |
$8.70 |
Business
Single line
Key system & PBX 1-4 trunks
5+ trunks
|
$16.55
$25.40 (per trunk)
$33.25 (per trunk)
|
-
Economy Service
Economy Service is an optional service based on minutes of usage per month.
The basic rate includes a dollar allowance for usage. Additional usage beyond
your allowance is charged on a per minute basis. Calls to the same exchange
are charged at $.01 per minute of usage. Calls to other exchanges in
the same local calling area are $.015 per minute of usage.
| Type of Service |
Monthly Rate |
Call Allowance |
| Residence |
$7.85 |
$4 |
Business
Single line
Multi-trunks
5+ trunks
|
$13.85
$19.85
$25.85
|
$8
$12
$16
|
-
Budget Service
Budget Service is an optional service for customers who make very few calls per month.
With this low-cost service, you are allowed to make a fixed number of originating calls
per month. Additional calls within the local calling area are charged at $.10
per call.
| Type of Service |
Monthly Rate |
Call Allowance
|
| Residence |
$6.85 |
30 |
Business
Single line
|
$11.85
|
60
|
| Additional local calls |
$.10 per call |
N/A |
-
Centrex Service
Centrex Service has much to offer small and medium businesses. With Centrex, the switching
equipment is located in the Shenandoah Telephone Company switching office where it is
monitored and maintained by Shentel personnel. Centrex offers both reliability and flexibility.
You choose how many lines you want and what features you need.
Centrex grows as your business grows because it is not limited by the number of phones and
lines it can support. Best of all, your telephone system does not become obsolete as your
firm expands or as technology advances. In addition, you will have peace of mind knowing
that should the electricity go off, your telephone system will be "business as usual."
With Centrex, there is no need for costly equipment, insurance, or storage space on your
premises. It is a terrific service without the equipment maintenance hassle. For more
information call (540) 984-5224 or 1.800.SHENTEL, Opt. 1.
How to Order, Change, Transfer, or Add Service
When ordering new service or transferring existing service, please call your service
representative at 984-5224 or come to our business office at 106 S. Main St., Edinburg.
It would help to have the following information available:
- Complete street address and billing address.
- How the phone is to be listed in the directory.
- Location where jacks are to be installed.
- Inside Wiring Maintenance Plan.
- Type of telephone service.
- Long distance carrier.
- Calling features desired.
- Employment status and Social Security number.
- Information about your previous telephone service.
Orders for service are generally completed within one to three business days from the date of
request. Special service requests may take longer to complete, depending upon the type of
request and the availability of facilities in the location where service is requested.
To Disconnect Service
Call a service representative at 984-5224 prior to removal. However, charges can be
stopped on the day you call if requested before 3 p.m. Shenandoah Telephone Company residential
and business customers, who discontinue phone service, have three options to return rented phones:
-
Rented phones can be returned to the Business Office in Edinburg, New Market True Value
Hardware in New Market, or the Community Store in Basye.
-
You can request that the Company pick up your telephones. There is a charge for pick-up.
Call 984-5224 for more information.
-
You can retain the telephones and pay a charge for each rented instrument retained. Prices
vary, depending upon style and age of the phone. The instruments retained become the property
of the customer.
If you select Option 1, unplug your phones if you have jacks or plugs. For phones wired into
the old style wall block, disconnect the phone wires at the block with an insulated screwdriver
or cut the wires near the block with insulated wire pliers and return the phones. Be sure the
wires are not electrical wires running into household current. Charges for Option 2 or 3 will
be placed on your final bill.
Lease Your Telephone
You may lease a telephone from Shentel by contacting a customer
service representative at 984-5224. Leased telephones will be maintained
for you by Shenandoah Telephone Company.
Customer-Provided Equipment
Customer-provided equipment is any equipment, apparatus, device, or system
that is owned by the customer.
Equipment provided by a customer may be used with the Company's facilities
if such use complies with the Company's tariff. The tariff is designed in
the interest of good telephone service and to prevent hazards to customers
and employees.
Any items used with the Company's facilities or equipment in violation of
the Company's tariff may lead to the removal of the equipment, apparatus,
device, or system or in the suspension of the customer's telephone service.
A per visit maintenance charge will apply when a visit is required to a customer's
premises to service a difficulty that has been caused by the customer-provided equipment.
Service Connection Charges
One-time service fees are applicable to installation and changes in service. These
charges vary based on the type of service and features you select. For additional
information contact a customer service representative by dialing 984-5224.
Minimum Contract Period
The minimum contract period for regular telephone service is six months. If the
customer requests disconnection of service before the six-month period is complete,
the customer will be charged for six months of service.
The minimum contract period for temporary service is one month. If the customer
requests disconnection of service before one month is complete, the customer will
be charged for one month of service. The rate of temporary service is 200% of the
regular rate.
Governmental Taxes, Surcharges, and Fees
Shenandoah Telephone Company collects certain taxes, surcharges, and fees on
behalf of governmental agencies.
Access Charges
The Federal Communications Commission implemented access charges which permit
the nation's local telephone companies to recover the cost of facilities connecting
homes and businesses with the telephone company's network. Charges will be higher
for multi-line business customers. Customers having more than a single business
line at a particular location or one business line at several locations within
Shenandoah Telephone Company's serving area, or any combination of business lines,
PBX trunks, or semi-public business coin lines, are considered multi-line business
customers.
Virginia Universal Service Plan
The State Corporation Commission's Virginia Universal Service Plan is a
state-wide effort to make phone service available to low-income households, and
is part of the Federal Communications Commission's "Link-Up America" program.
The plan covers only local residential service. Long distance and telephone
equipment prices are not affected.
Virginia Relay Center
The Virginia Relay Center is a service that allows 24-hour telephone
communications between deaf, hard-of-hearing, or speech-impaired individuals.
All calls are billed as though they are regular telephone calls - at local
telephone company or AT&T rates. There are no extra charges.
The Virginia Relay Center service is easy to use. Specially trained
communications assistants at the center relay messages between deaf,
hard-of-hearing, or speech-impaired people and people who can hear. The
center relays each conversation in the strictest confidence. No record
of the call is kept.
To access the Virginia Relay Center 24 hours a day, seven days a week,
dial 711 or 1-800-828-1120 for TTY users and 1-800-828-1140
for voice users.
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